Return & Exchange Policy
Thank you for shopping with Smart Book Store
We want our customers to have a smooth and satisfying shopping experience. Please read our return and exchange policy carefully.
Return Eligibility
You may request a return or exchange if:
- You received the wrong product
- The product arrived damaged
- The item is missing pages or defective
- You received a different item from your order
To be eligible, the product must be:
- Unused and in original condition
- Returned within 7 days of delivery
- Accompanied by proof of purchase or order details
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Used or damaged products after delivery
- Products returned without original packaging
- Clearance or sale items (if applicable)
Exchange Process
If your return request is approved:
- Our team will guide you through the exchange process
- Replacement items will be shipped after verification
Refund Policy
Refunds (if applicable) may be processed through the original payment method or another agreed method after inspection and approval.
Processing time may vary depending on the payment provider or bank.
Damaged Orders
If your order arrives damaged, please contact us immediately with:
- Order number
- Photos of the product/package
- Brief description of the issue
Contact Us
For return or exchange requests, please contact us through:
Our support team will assist you as soon as possible.